Thursday, November 17, 2005

Is technology turning us into veritable Luddites?

I had already started a great post about technology today when the phone rang. The substance of that conversation started me thinking. As for the other thoughts, well, you'll get them another day, don't worry.

So, a guy I know called me and told me he was thinking of switching his phone service. Turns out a company made the announcement they are coming out with a Skype wi-fi telephone. Forgive me if I get a few details wrong, as I know little about this technology, but basically, he could use his wi-fi router to make the service available in the whole house, and save money. This is because he could talk free to other Skype users, but would have to pay to talk to regular ol' folk like me, but he would do so in two stages - one package for minutes for calls coming in, and one package for minutes going out (We'll call them, "Skype-In" and "Skype-out").

He went on and on, extolling the virtues of this service over his current provider. Knowing, as I do, that this is a man who is hellbent on staying on top of gadegtry and technology, I finally had to stop him to make this observation.

Only the electronics/technology industry will ask us to step backwards and call it progress.

Think about it. Were any established type of phone service to insist that we pay for minutes by two plans, one for who's calling us and one for calls we make...we would be outraged. People would be switching away from BellAtlantic or Verizon or Sprint or whomever if our land lines chose to run like that, not to mention if cell service went that route. It's a pain and almost a step backwards. But because it's attached to a new "cutting edge technology" he's willing to give up that which we have come to expect, to accept something that rings of a throwback to the days of the party line, in order to have that cache of being "the first" or "cutting edge" himself.

And the phone industry isn't the only one doing it. Look, for example, at HDTV. It's no coincidence that more units are selling now. Until the last year or so, many units were not HD ready...so in order to see this beautiful new crisp digital picture, you had to get - you guessed it - the '90s or '00s version of digital rabbit ears! People who bought one of these units early on had to put aerials on their rooftops in order to even use their new high tech purchase. Wanted to cable to it? You needed a convertor box, and even then most cable systems fought having to carry the HD signals. Now, most units are HD-ready, and many more are heading off the shelves. It's not the only reason, mind you, but it's one that has opened people's minds and made them more open to the idea of shelling out that kinda dough for a TV.

Now, look at the auto industry. Imagine what would happen if Toyota (and I'm just grabbing random names here, folks) told us that in order to get a convertible, we'd have to have to have manual windows, or the hottest new car on the lot only came in puce, or the on board entertainment system only came in a 4-cylinder model? People who like puce, or don't mind manual windows, or those who ABSOLUTELY have to have the hottest car or the biggest entertainment system would be fine with it. The rest of us would likely high-tail it to another dealership to look for something that matches both our needs and our expectations.

I explained all of this to him, and asked if he was willing to allow technology - that which is supposed to enhance our lives - not advance his life, but rather reverse its course in that he would now have to spend time tracking three accounts of minutes and therefore eat into more of his free time. He said he looked at it as a cost savings. I say my time is worth more than that...his jury is still out.

1 comment:

Yoda said...

Being a technophile, I couldn't resist commenting here :-)

I agree with you on the HDTV. Infact Slashdot is running a story today about how 50% of HDTV owners don't even know how to run their TVs in high definition.